Backreply lets your team reply to Intercom conversations directly from Slack threads β with smart routing, one-click actions and no extra seats needed | startuups
Backreply lets your team reply to Intercom conversations directly from Slack threads β with smart routing, one-click actions and no extra seats needed
Backreply lets your team reply to Intercom conversations directly from Slack threads β with smart routing, one-click actions and no extra seats needed
Your support team lives in Slack, but customer conversations live in Intercom. Backreply bridges the two: customers message through Intercom, your team responds from Slack, and replies sync back instantly.
Key features:
β Reply from Slack: Respond to conversations in Slack threads with full formatting and attachments. Messages sync to Intercom in real time.
β Smart routing: Route conversations to Slack channels based on tags, team assignments, or assignees. VIP customers go to #vip-support, billing goes to #billing β automatically.
β One-click actions: Assign, add notes, view customer details, and close tickets using buttons in Slack, all synced back to Intercom.
β Seat-saver collaboration: Loop in engineers or founders without buying Intercom seats. Anyone in the channel can help resolve issues.
β Smart notifications: Get nudged when customers are waiting. Follow-ups never get buried in threads.
